API Support Engineer


About the job

Who We Are

Okcoin is one of the worldโ€™s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 30 other crypto assets every day โ€” but our work is a whole lot more than that. Weโ€™re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.

Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, San Jose, Austin, Malta, Hong Kong, Singapore, Japan and Dublin.

What Youโ€™ll Be Doing:

  • Serve as primary point of contact between OKCoin and our most valued VIP customers using our APIs
  • Facilitate the design, deployment, and management of API solutions
  • Engage in maintaining system stability and dedicated servicing of client inquiries and helping with client integrations
  • Participate in projects and roll out and support the integrity and stability of our trading platform including life cycle management and continuous improvement
  • Work with vendors, users, and partners to ensure the smooth transition of solutions into operations
  • Monitor integration timelines and be responsible for the documentation
  • Work with clients to help troubleshoot and resolve issues and questions as part of a global team that provides 24 / 7 support
  • Propose solutions to common customer pain points and proactively solve future problems before they happen

What We Look For In You:

  • 3+ years of experience in customer-facing support / engineering role
  • Engineering degree or quantitative equivalent or similar experience
  • Experience with trading systems in either capital markets or digital assets strongly preferred
  • Familiarity with troubleshooting REST APIs, third-party software integrations, and networking (TCP/IP) issues is preferred
  • Demonstrate ability to create strong working relationships with internal and external stakeholders
  • Experience working with teams across offices and time zones
  • Proficiency in both written and spoken English and Chinese

Highlights of Perks and Benefits:

  • Market competitive total compensation package
  • Comprehensive insurance package including medical, dental, vision, disability & life insurance (Company pays 100% for employee/80% for dependents)
  • 401K with company contribution
  • Paid Parental Leave
  • Employee Referral Bonus Program paid in BTC
  • Company Donation Match
  • More surprises when you join!

Okcoin Statement:

Okcoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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