Compliance Operations Director


Who we are

Bitpanda simplifies wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, Bitpanda exists to help people trust themselves enough to build financial freedom for their future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks, precious metals and commodities they want โ€” starting from 1โ‚ฌ only, 24/7. With more than 700 team members and steadily approaching 4 million customers, our company is one of Europe's most successful fintechs.

Headquartered in Austria but operating across all of Europe, our products are built by fast-moving, talented, โ€œroll-up-your-sleeves-and-make-it-happenโ€ kind of people who represent more than 50 nationalities. If youโ€™re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Letโ€™s go!

Your mission:

As a Compliance Operations Director, your mission is to lead and scale the KYC and AML areas within Operations. You will be a key stakeholder for supporting our growth from operational aspects and ensuring compliance with the regulatory requirements, i.e., ongoing developments of new products, onboarding of partners, and entering new markets.

Bring positive energy, be part of a winning team, pivot on the fly, take ownership, entrepreneurial mindset, strong leadership

What youโ€™ll do

  • You will build the strategic vision for Compliance Operations, including the development of OKRs, KPIs, SLAs and detailed initiatives to drastically improve the customer experience, and lead the team on how to get there.
  • Leading KYC & AML operational teams with ensuring expertise and effectiveness of daily flows.
  • Develop, implement, and monitor day-to-day operational systems and processes to achieve the goals, progress, and overcome the obstacles of key initiatives.
  • Cooperate with relevant business owners to ensure world-class operational standards in areas such as user onboarding, customer service etc.
  • Drive company growth & expansion and take ownership of KYC/AML projects.
  • Act as the voice of the user, collecting relevant user feedback, resolving the customerโ€™s issues and identifying its root causes and ongoing trends.

Who you are

  • 7+ years of proven success in a similar role - management consulting, lead of operations at a FinTec, startups, and VASPs with non-face-to-face customers.
  • Strong knowledge of AML/CTF landscape and understanding of practices, theories, and policies involved in business and finance.
  • Ability to make data-driven decisions with attention to detail and practical knowledge of data analysis.
  • Value-based leadership style with superior communication and interpersonal skills.
  • Proven experience and operational knowledge in digital assets compliance.
  • Expertise in customer acquisition and lifecycle management.

Nice to have

  • Experience with regulatory interactions, i.g. FMA, BaFin, FCA are desirable.
  • German speaking skills are a plus

Whatโ€™s in it for you

  • Flexibility-first approach to work* including:
    • Unlimited fully-paid annual leave
    • Recharge Breaks
    • 20 weeks gender-neutral New Parent Leave
  • Hybrid Working*:
    • 60 days Work From Anywhere following the 80/20 Rule
    • โ‚ฌ500 Work from Home budget
  • An attractive individual stock option plan* in a high growth company, and a competitive salary
  • Exclusive premiums when trading on Bitpanda
  • Occasional company-wide and team events โ€” both in-person and virtually!
  • Learning & development opportunities
  • Top-notch โ€œtech packโ€ โ€“ your choice between PC or Mac
  • Bitpanda merch to keep you swagged out and living the Bitpanda brand
  • A global Bitpanda team of fast-moving, talented, โ€œroll-up-your-sleeves-and-make-it-happenโ€ kind of people who are united (across cultures and time zones) by our unique way of working

* These benefits do not apply for our internships

And, above all, the opportunity to learn & grow as part of Bitpandaโ€™s incredible journey towards being Europeโ€™s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

Apply now
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