Customer Service - Dublin

Coinmama



About the job

Coinmama is a financial service that makes it fast, safe, and fun to buy cryptocurrency, anywhere in the world.

As a fast-growing startup company, we value communication, ownership, and growth and believe in fast career progression for talented and ambitious team members.

We are looking for a Happiness hero to join our customer service team.

Do you dream of wearing a crypto cape? Can you explain the difference between a hot wallet and a cold wallet (or have the desire to learn)? Do you believe that the customer may not always be right, but that they always deserve to be heard?

At Coinmama, we put the customer experience before everything else. For that reason, our customer service team is the heart of our company, and itโ€™s why our members really are happiness heroes. We believe in providing the next generation of online customer service: Fast, efficient, caring, and friendly, with a dash of creativity and fun.

If youโ€™re a crypto enthusiast, a people enthusiast, and think you have a knack for explaining things in a clear, empathetic, and creative way, we invite you to join our team!

Requirements:

  • Very high level of English - written and spoken- MUST
  • Experience in customer and/or technical support - strong advantage
  • Familiarity with cryptocurrencies - advantage
  • Outstanding communication skills, patience, ability to resolve challenging issues and a strong customer service attitude
  • Quick learner, energetic and highly motivated
  • Additional languages - strong advantage
  • The position requires 5 shifts a week, Morning, evening, and night shifts (evening, and night shifts from home)
  • Suitable only for Ireland based employees with a valid work permit๏ปฟ
  • and you will also benefit from:
  • 100% fully covered private health care plan
  • Free Life & Disability insurance cover
  • Additional 5% Pension contributions by the company
  • Hybrid and flexible WFH working scheme
  • Annual Salary of โ‚ฌ30K
  • Free Gym pass

Apply now
Apply now

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