Customer Service Specialist

Blocklatitude Sdn. Bhd.



About the job

Are you ready to work as part of an innovative, dynamic team, running blockchain tech solutions with BlockLattitude? We are looking for a Customer Support Specialist to help to support our web/app projects. You will be a key contributor and work closely with the other members of our technology and product team.


  • Deliver excellent customer service and manage the needs of our customers through our communication channels ( Zendesk live chat only ).
  • Handle social media as troopers to create more excitement.
  • Brain storming and give more idea on how to increase productivity.
  • Attend to any ad-hoc tasks as assigned by superior.
  • Additional responsibility may be added as the needs of the business change and expand.
  • Collaborate with the team member to achieve better results.
  • Knowing the products and services in and out.
  • Able to work under minimum supervision.


JOB REQUIREMENTS:


  • Blockchain - You should have a bit of knowledge or understanding (and passion) about cryptocurrencies and blockchain for this position. If you don't right now, a few hours on YouTube will give you the basics for a conversation with the team.
  • Possess a strong command of English (both written and spoken)
  • Problem solver and great with people (customer-centric)
  • Self-motivated and be able to work independently with minimal supervision
  • Able to work in a fast-paced environment with shifting priorities when necessary
  • At least 1 year of working experience in the related field is required for this position.
  • Must be able to communicate in Mandarin and English.



Apply now
Apply now

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