Customer Service Supervisor

Center Source Group

About the job

Customer Service Supervisor

Center Source is the worldโ€™s first Business Process Outsourcing (BPO) firm, specializing in BitCoin payment support. Companies large and small are increasingly offering consumers cryptocurrency as a payment option. Center Source delivers world class support for all phases of the cryptocurrency payment value chain. We are looking for strong, inspiring leaders that will helps us drive exceptional customer experience standards and meet company goals.

What you ยดll achieve

As a Customer Service Supervisor, you will be responsible for driving results and develop strategies that will keep your team focus on providing exceptional customer experience. You will lead efficiently the business and proactively look for improvement opportunities. As an inspiring leader you will be responsible for personal management of your team (staffing, coaching/feedback meetings, fostering teamwork, team meetings, operational meetings, development of your direct reports, etc.)

Essential Requirements

  • Ability to read, write and speak in English.
  • People manager experience.
  • At least 1 year of experience in the BPO sector.
  • Strong ability to identify specific customer needs and drive expedited solutions.
  • Strong ability to build a strong team environment.
  • Independent & open for changes & innovations.
  • Experience in operational environment.
  • Analytical thinking for process improvement.

Apply now
Apply now

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