Customer Success Manager

Solidus Labs




Description

About Us

At Solidus, we believe Blockchain, Crypto, and Digital Assets offer an opportunity to transform financial services, making them more inclusive, transparent, liquid, and efficient. In order to usher this transformation, our team is on a mission to enable safe crypto markets through tailored risk monitoring solutions. In the process - weโ€™re building the future of financial risk monitoring.

Solidus Labs offers the first Crypto-native, comprehensive, automated, and testable market surveillance and risk monitoring hub tailored for digital assets. Crypto businesses, financial institutions and regulators globally rely on our award-winning solutions in order to apply for licensing, attract institutional investors, protect their users and grow faster - and safer.

The Position

As a Customer Success Manager at Solidus, you will focus on supporting our existing customers from a technical account management standpoint. You are at the inception of a rapidly growing CS team, and youโ€™ll have the opportunity to build out your book of business by supporting clients with technical solutions as well as selling and renewing your customer base. Your ability to act as a liaison between customer and product will be integral to the overall development of the customer relationship and our product. The feedback you collect will directly shape our product and delight our customers.

This is a unique opportunity to bring your experience as a CSM to work in a dynamic environment that allows personal and professional development. You will evolve in a fast growing digital asset FinTech company based on performance and achievement.



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Responsibilities
  • Become a trusted advisor; develop relationships with our customers by delivering value, sharing best practices, and championing the customerโ€™s experience.
  • Own the success and health of your book of business by developing strategies aimed at increasing engagement and revenue.
  • Understand the current regulatory landscape and ability to synthensize into compliance discussions and system requirements.
  • Responsible for account expansion, planning and QBRs to ensure customers realize Solidusโ€™ value proposition throughout their journey.
  • Act as liaison with engineering, product, and infrastructure teams, to find preventative and permanent resolutions for support issues.
  • Provide guidance with time-sensitive tickets and technical escalations in Americas.
  • Potential travel 10% .
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Requirements
  • 5+ years of Customer Success or related role with revenue responsibility in crypto, traditional finance, or related industries.
  • Must possess domain knowledge in one or more areas: OMS, trading systems, crypto assets, AML, Transaction Monitoring, Trade Surveillance.
  • Strong understanding of financial market regulation.
  • Understanding of project management, system integrations, APIs, and web services.
  • Hands-on experience with HubSpot (or Salesforce), Zendesk, Gong, Outreach, Jira, or equivalent.
  • Passionate about delivering outstanding service to customers.
  • Self-starter able to operate independently in a remote environment.
  • Amazing verbal, written, and interpersonal skills.

Apply now
Apply now

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