Customer Support Specialist

Bitdeer Group



About the job

About Bitdeer:

Bitdeer Group is the worldโ€™s leading digital asset mining ecological service provider. It was founded by Jihan Wu, a renowned pioneer in the crypto industry, along with Sequoia Capital, IDG, and other well-known investment institutions in the field of blockchain. Bitdeer Group was established in 2020 with the headquarter in Singapore and has branches across the globe such as the United States, Europe, and other countries and regions. Adhering to a professional, authentic, and reliable corporate culture, Bitdeer Group is committed to becoming the world's most reliable digital asset mining service provider, which can provide customers with full mining eco-services including computing power sharing and mining farm management.


What you will be responsible for:

  1. Act as ambassador for Bitdeer products
  2. Support customers and users on queries through Zendesk and other platforms
  3. Handle complex customer queries, dispute management, feedback and orders promptly and effectively
  4. Responsible for Customer Support SOPs, guides and manuals and other user documentations, were required.
  5. Identify common issues to rectify and optimise processes
  6. Report and analyse user experience and requests
  7. Work closely with sales, product and technology teams to identify common issues
  8. Proactively provide support after new product launches
  9. Provide direct support to VIP customers


How you will stand out:

  1. Bachelors degree
  2. Minimum 3 years of experience in customer support and tools eg Zendesk
  3. Strong analytical skills, financial and business acumen
  4. Keen interest in blockchain, cryptocurrency and/or mining
  5. Ability to collaborate effectively with internal and external partners
  6. Excellent communication and strong learning ability


What you will expect:

  • Fast-growing digital assets service provider company with a supreme network of investors, pioneers and enthusiast with ample knowledge and experience in the new industry;
  • Ability to contribute directly and make an impact to the future of digital asset industry;
  • The chance to build up new things/processes/systems from scratch;
  • Personal accountability, fast growth and learning opportunities;
  • An inspiring working environment with dynamic workspaces, flexible work time, flat structures, great team and a start-up spirit
  • Attractive salary package and welfare benefits;
  • The opportunity to grow your knowledge and career with internal and external training and mentoring resources.

Apply now
Apply now

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