Identity and Onboarding (IAO) Manager


About the job

Who We Are

Okcoin is one of the world's largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 other crypto assets every day — but our work is a whole lot more than that. We're building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.

Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Malta, Miami, Singapore, Japan, but we believe in you working wherever you work best.

About the Opportunity:

A unique and highly-impactful role at one of the fastest-growing FinTech. The Identity and Onboarding (IAO) Manager is responsible to review customer cases that have been identified through our onboarding systems for potential money laundering, terrorist financing, Bank Secrecy Act violations, and other AML or fraud related. You will provide a level of leadership support to the IAO teams working alongside with Risk/Fraud/Compliance teams. You will work with the country, regional and global stakeholders and must be very flexible, willing, and able to work in a very dynamic environment.

This individual must have prior know-your-customer and sanctions compliance experience.

This is a hybrid position.

What You'll Be Doing:
  • Manage and lead IAO operations, including executing processes in accordance with company's compliance policies and overseeing the KYC control environment.
  • Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
  • Provide people management and development responsibilities and ensure team service level standards are met
  • Liaise with Compliance department and senior management within business units supported
  • Oversee new client onboarding and implement process enhancements to improve client onboarding experience
  • Monitor account refresh activity daily to ensure regulatory/document requirements are met
  • Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Ability to manage teams.
  • Prepare daily and weekly onboarding metrics and progress reports
  • Support the regional AML officers in regard to AML and fraud referral cases
  • Required to maintain knowledge of AML/Fraud related regulations and attend a minimum of five hours of training per year
  • Being the contact point for any question arising from clients and any other internal/external. Ensuring that these requests are followed up and that information is accurate
  • Ensure that all legal and customer files/data are maintained in accordance with European Regulations and Group policies

What We Look For In You:
  • Have 5+ years of related experience in Anti-Money Laundering (AML) Compliance or a similar compliance or risk control-related function in the financial service industry and have had experience in working across multiple jurisdictions in a dynamic and changing environment.
  • Understanding of risk management principles
  • Good understanding of business, operations, and risk and control functions
  • Preference will be given to candidates with an AML or Compliance or operational risk type background who have a proven track record in a similar role to the key activities outlined above.
  • Bachelor's Degree or relevant equivalent experience or professional qualification.
  • Proven leadership experience with the ability to see the big picture without losing attention to detail
  • Strong communication, planning, and organisational skills

Nice to Haves:
  • ACAMs certification or demonstrated knowledge of AML regulations is an advantage
  • Experience working with teams across global offices and time zones
  • individuals who can research, process, and interpret large amounts of information every day which will allow you to make ethical decisions with integrity

Okcoin Statement:

Okcoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.

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