Incident Manager

Binance



Binance is the global blockchain company behind the worldโ€™s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?We are looking for a talented Incident Manager to join our TechOps team. This is a pretty broad role that will involve investigating and resolving Major Incidents with the corresponding Tech and non-Tech teams to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties. It will include close cooperation with our Customer Support, internal Dev/Infra teams, Communication/PR as well as other parties. This is a full-time remote position opens in Singapore.

Responsibilities:

    • Lead and drive major incidents towards mitigation and resolution with multiple counterparts, and effectively coordinate production incidents resolution across multiple teams
    • Provide excellent incident communication to stakeholders
    • Lead and/or participate in Post Incident Review and Problem Management meetings with key stakeholders to review events and opportunities for ongoing improvement
    • Work within a global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational basis
    • Continuously look for automation and improvement opportunities for Incident Management processes, tools and best practices
    • Provide technical support and handling urgent escalation from external or internal customers or users in a production environment with high-volume of transaction traffic
    • Work closely with product and DEV teams, and participate and follow up in iteration, release and roadmap planning timely

Requirements:

    • 5+ years of experience in similar roles - e.g. Incident Manager, Technical Escalation Engineer, etc
    • Must have strong capabilities to identify, analyze and resolve problems logically and systematically
    • Strong technology experience in Unix/Linux with shell scripting, databases (Oracle, MySQL), Web or App related DEV, Technical Support, QA or project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
    • Critical communication skill,must be technically literate and be able to articulate technical issues in a meaningful way to both engineers and executive level management
    • Crisis management skill: ability to maintain calm during stressful situations; demonstrate leadership skills under fast-paced, highly dynamic situations, pursue multiple threads at the same time, and drive solution for complex issues
    • Understanding of software development methodologies and coding standards (CICD)
    • Understand ITIL process, experience in Change Management, Incident Management, Problem Management
    • Experience with defining support process and escalation management
    • BS/MS in Computer Science, Math or related scientific disciplines
    • Background in Software Development is a plus
    • Experience in AWS is a plus
    • Experience in Incident Management role in large Internet companies is preferred
Working at Binanceโ€ข Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industryโ€ข Fast moving, challenging and unique business problemsโ€ข International work environment and flat organisationโ€ข Great career development opportunities in a growing companyโ€ข Possibility for relocation and international transfers mid-careerโ€ข Competitive salaryโ€ข Flexible working hours, Casual work attireBy submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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