Manager, Legal Compliance


About the job

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team โ€“ one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Legal Compliance

Manager, Legal Compliance, Mastercard Transaction Services


At Mastercard, we are committed to protecting our network and solutions from being used to facilitate money laundering and terrorist financing. The Mastercard Transaction Services (MTS) Compliance Manager actively participates in a Shared Services managerial role related to initial and Ongoing Customer Due Diligence, KYC and Customer monitoring. Mastercard has business lines which requires its customers to undergo due diligence onboarding and ongoing monitoring, with a focus on Anti-Money Laundering (AML), Combating Terrorist Financing (CFT) and sanctions compliance.

Reporting to the Director-Legal Compliance, MTS, this role will oversee, manage, and supervise the day-to-day onboarding and ongoing monitoring for these Customers. The Manager provides general supervision to a team of analysts and ensures that compliance tasks are completed according to the applicable procedures and within the defined SLAs.

  • Oversee, manage, and supervise the day-to-day compliance operations related to Customer Due Diligence and monitoring.
  • Provides general supervision to a team of analysts and ensures that assignments are completed according to the applicable procedures and within the defined SLAs.
  • Coordinates with his peer Managers on the teamsโ€™ day-to-day activity and performance.
  • Coordinates with his peer Managers on workload balancing and continuous capacity planning.
  • Support on complex cases and findings escalated by the analysts.
  • Work with cross-functional teams for collaboration on risks and investigations.
  • Maintain the confidentiality of all information obtained during the investigations process.
  • Play a critical Global Coordination role by continuously engaging with the relevant stakeholders to ensure a timely case progression, disposition, escalation, closure, and feedback.
  • Involve actively on collaborating with other global team members and stakeholders, benchmark the process and procedures to ensure consistent actions are being taken across the teams and devise best practices keeping in mind the efficiency and effectiveness of the process.
  • Spearhead strategic initiatives on process restructuring and/or productivity enhancements by engaging with stakeholders globally.
  • Responsible to lead and/or respond to high priority matters involving significant events/negative news initiated by AML Legal, Law Enforcement and Senior Management and above.
  • Review and analyze current policies and procedures; identify, recommend, and implement new and/or enhanced practices in relation to Customer Due Diligence and surveillance.
  • Act as a mentor to team members globally and ensure a consistent understanding of policies and procedures and strategic direction.
  • The Manager will also provide coaching as needed and ensure continuous development of the analystsโ€™ skills and knowledge.

All About You
  • Masterโ€™s degree required/or the equivalent experience in a compliance, risk management function in the financial services or payments industry
  • Strong experience with AML and sanctions knowledge is required
  • A Minimum of 5 yearsโ€™ managerial experience in AML / KYC / Corporate Customer Due Diligence and monitoring role
  • A minimum of 3 yearsโ€™ experience in Team Handling
  • Experience in roles requiring excellent standards of written and verbal communication
  • Understanding of blockchain technologies and virtual currency
  • Analytical thinker and practical problem solver with demonstrated ability to partner effectively with others in handling issues
  • Motivated self-starter with an appetite to learn and grow in a regulatory compliance function
  • Sound judgment with ability to build rapport at multiple levels, and across business lines; proven ability to persuade and drive results
  • Strong attention to detail, problem-solving, organizational, and written/verbal communication skills
  • Strong understanding of global AML and sanctions controls and requirements such FATF recommendations and OFAC.
  • ACAMS Certification preferred
  • Ability to perform deep investigations through gathering information from multiple sources, including strong use of commercial databases, internet and nonโ€digitized, deep and dark web, financial criminal forums, social media, etc.
  • Technologically savvy with Microsoft Office and database tools

Location(s): Pune, India

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must
  • Abide by Mastercardโ€™s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercardโ€™s guidelines.

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