Online Game Community Manager

Animoca Brands



About the job

Responsibilities:


- Creating, implementing and measuring community engagement

- Driving community strategy, development, growth, programs and community campaigns

- Work with marketing to plan releases, marketing materials and content

- Manage communication channels, including Discord, Telegram, Twitter, WeChat, Weibo, live chat, blog posts and forums etc

- Provides timely support to the questions & queries raised in the community by liaising with the - Product team and checking necessary systems for an update

- Representing the voice of the community, bringing community feedback to our Marketing and Product teams

- Monitoring the industry for changing trends in community management practices.

- Provide daily, weekly and quarterly analysis to senior management

Requirements:


- Strong understanding of cryptocurrency, and blockchain space. Not technical, but fundamental understanding (we will also offer training)

- 2 Years experience managing an online user community and customer service, or 3 years combined experience leading and working with an online user community

- Excellent written and oral communication skills in English and Mandarin

- Ability to hear, process, and respond to feedback from community members and come up with creative solutions to meet their needs

- Experience running of live-ops, post-release game/app updates

- Active following on twitter, Telegram, Discord, WeChat and other social media

- Can work independently, a self starter

- Less experienced candidate shall be considered for Community Associate role.

Nice to have:

  • Experience or familiarity in blockchain development
  • Deep understanding of games
  • Familiarity in working with third-party IP

Apply now
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