Personal Banker

Moonstone Bank



About the job

About Us

Farmington State Bank d/b/a Moonstone Bank is a fully chartered, FDIC-insured bank under the supervision of the Federal Reserve with roots running back to 1929. We are a well-capitalized organization, deep into our next chapter of reimagining the financial system so every growing company can realize their full potential. Our initial vision is to create a financial solution for the cryptocurrency and cannabis industries. Despite being mainstream, these industries lack a proper banking solution to serve their customers -- we will build that solution.

Our mission is to allow those specialty businesses the opportunity to receive the same level of services other businesses have enjoyed which will improve their financial health, empower them to have more control, and promote the well-being of the communities in which they operate.

Working at Moonstone Bank, a well-capitalized company, allows you to push your limits, challenge the status quo, and join the founding team members in bringing our product to market. Weโ€™re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.


Our Culture

  • We hire talented, self-motivated people and provide the atmosphere to excel.
  • Early-Stage company that is applying a technology-first approach from beginning to end.
  • We value performance where everyone has a seat at the table.
  • Providing solutions where others have only tried.
  • We value a strong culture that leads to high-performance engineering teams. Specifically, we value transparency, relentless improvement, and open collaboration among other values.


Location

  • This is an on-site position located in Farmington, Washington.


About the Role

Provide superior and quality customer service in-person and via digital channels. Provide efficient and accurate transaction processing and general account maintenance. Creates referrals for new products to aid in customersโ€™ financial goals.


What youโ€™ll do day-to-day:

The essential functions include but are not limited to the following:

  • Deliver exceptional customer experience by acting with a customer-first attitude
  • Provide account balance and general information regarding bank products and services
  • Process transaction and servicing requests like taking deposits, loan payments, issuing checks, and researching complex transactions
  • Process mail, ACH and wire requests
  • Balances transactions at the end of the day and verifies cash totals
  • Admits customers to deposit boxes
  • Adhere to policies, procedures, and regulatory banking requirements
  • Responsible for bank opening/closing procedures
  • Responsible for open and closing vault procedures, including vault maintenance
  • Issues debit cards and perform general card maintenance
  • Assist with ordering, receiving, verifying, and distributing cash
  • Assist with the account opening and follow-up activities
  • Makes outbound calls as needed to verify wires or clarify requests
  • Cross-trained in other areas of the branch to assist with lunch and break coverage
  • Performs other duties as assigned


About You:

  • You enjoy working with people and solving requests
  • High School education or equivalent preferred
  • Customer service skills, both in-person, via email, and by phone channels. Digital channels (like chat) are a plus
  • Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results
  • Self-starter willing to wear multiple hats to ensure the success of the branch
  • ยทAbility to perform computer entry/navigation, as well as use spreadsheet and Word processing programs
  • Able to multitask and use multiple systems
  • Able to stand for an extended period


Benefits

  • Competitive salary
  • Health, medical & dental coverage
  • Incentive equity available
  • Paid vacation



Apply now
Apply now

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