Product Manager, User Accounts


What is BlockFi?

BlockFiโ€™s mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants.

Weโ€™re a team of builders and strivers, proud to champion financial inclusivity and offer economic opportunities around the globe. We provide the same inclusivity to our team members. BlockFi is a place where diversity is celebrated, individuality is recognized, and every single team member is valued. We are changing the status quo to be the first financial company that people love, and we rely on our people to make it happen!

BlockFi is looking for an exceptional Product Manager, User Accounts to join our team!

About the Team and Role

At BlockFi, our number one objective is to reliably deliver products that meet the needs of the business and our clients. Our team is largely remote, working across timezones and prides itself on being solutions-focused.

We want to work with people who are humble enough to recognize they donโ€™t know everything and curious enough to ask questions. People who like to get things done and have a talent to unblock tasks while building deep organizational relationships along the way. Some of the specific characteristics we look for include:

  • A people-first approach to leadership
  • A strong technical background
  • Ability to work independently and make decisions with minimal supervision
  • Excellent communication skills, including the ability to build relationships

If this description fits you, we'd love to hear from you!

Your Mission:

As a Product Manager on the User and Trust team you are responsible for defining the strategic direction of profiling Blockfiโ€™s users and accounts to enable the delivery of features & experiences that will excite our clients.

  • Own a key product that is critical to various teams within the organization as the primary enabler for customer growth,acquisition and user engagement.
  • Architect the product and author product requirements documents outlining product capabilities
  • Lead collaboration with technical, design, UX and business stakeholders to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
  • Breakdown business epics into features and user stories with clearly defined outcomes and measurable KPIs, driving your team towards achieving business goals
  • Articulate a succinct product vision and build a roadmap that delivers business value and share with stakeholders, elevating your teamโ€™s results and becoming a product matter expert

Your Expertise:

  • 1-2+ years of product management experience
  • Proven experience of high competency to author product requirements with details of data models, diagrams, use cases, and feature prioritization
  • Experience with data tagging, APIs and analytics; able to synthesize and track conversion and product trends
  • Proven experience with all elements of the product development lifecycle working across multiple cross-functional teams
  • Technical fluency, with the ability to communicate with engineers on technical topics
  • Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to technical and non-technical audiences

Your Perks:

We benefit from the great work our employees do each day. That is why we are committed to providing a variety of awesome benefits to help them live their best lives.

  • Competitive salary because we value your experience and expertise
  • Unlimited vacation / sick days because everyone deserves time for R&R
  • Employer contribution towards health coverage (including vision & dental) because your physical health and well-being is important to us
  • Various fringe benefits such as 401k, Parental Leave, FSA/HSA, and Employee Assistance Programs because health coverage is more than just choosing your yearly plan
  • Flexible work environment because we are a geographically dispersed team and we believe in balance
  • Pet insurance because all of your beloved family members should have coverage too
  • Weekly lunch stipend because there is such a thing as a free lunch!
  • A close-knit team of enthusiastic, collegial and driven people to work alongside in a highly meritocratic environment because teamwork makes the dreamwork

Why BlockFi?

BlockFi has experienced incredible growth since our launch in August 2017. Our client base has grown to more than 225,000 (and counting), and the company now boasts more than $15 billion in assets on our platform. We recently completed a Series D funding round placing the company's valuation at $3 billion, and our team now has more than 500 people worldwide. We have established ourselves as a crypto market leader, and as we expand our product suite and geographic footprint, we expect our addressable market to grow exponentially.

BlockFi's leadership team has decades of experience in the traditional financial services and banking world, and we take a conservative approach to regulation that will position us well for sustainable long-term growth and expansion.

Our team is comprised of highly motivated professionals from diverse backgrounds. We are aiming to become the leading lender in crypto and are poised to redefine the global financial ecosystem for the better. In addition:

  • BlockFi is one of the first companies to ever offer crypto-backed loans and the only company whose founding team has an institutional understanding of the debt capital markets and regulatory landscape in the U.S.
  • $100 MM of Series A, B, and C funding led by Valar Ventures with participation from Susquehanna, Winklevoss Capital, Fidelity, Galaxy Digital, Akuna Capital, and Morgan Creek
  • $350 MM of Series D funding led by Bain Capital Ventures, partners of DST Global, Pomp Investments and Tiger Global
  • We are moving quickly and have already deployed substantial capital into the space, proving our ability to execute and capture customer demand

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