Associate Account Manager - English & German

Kraken Digital Asset Exchange



About the job

About Kraken

As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But weโ€™re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.

To ensure Kraken is the right fit for you, please ensure you read Kraken Culture Explained to find out more about us!

About The Role

We are excited to be rapidly scaling our Account Management team and are looking for an Associate Account Manager to join Krakenโ€™s meaningful mission based in the EMEA region! The Account Management team exists to build meaningful relationships with a portfolio of assigned high net worth clients both retail and business. We primarily do this by hiring the most talented individuals on the planet, who are passionate or curious about the mainstream adoption of cryptocurrency and the technology which underpins it. And that's when you come in!

As our new Associate Account Manager, your primary goal is to build meaningful relationships with a portfolio of assigned high net worth clients and to grow our business across the EMEA region with a focus on German speaking clients. You will also partner up with our sales operations team in supporting our clients with their queries. This is a brilliant opportunity for an ambitious sales professional who wants to develop their client retention and acquisition skills in one of the most exciting teams in the most disruptive industries in the world!

As a new Krakenite, a mentor will ensure you have all the training necessary to set you up for success until you feel empowered to work autonomously. You will be encouraged and pushed to constantly improve your performance and grow as a professional by your team and manager. By joining this team now, you will have the chance to progress with a clear career path, even within the first year, with earning potential growing in line with your output. This might be the occasion to have your career going to the moon!

What You'll Do

  • Build strong relationship with new and existing clients to ensure we continue driving growth as one of the best digital asset platform in the market
  • Generate leads and expand your portfolio of clients by leveraging your network, participate to networking events and beyond
  • Enhance Krakenโ€™s reputation by taking initiative in owning the clientโ€™s request via multiple sources across different time-zone
  • Partner up with our sales operations team to support our clients with guidance and expertise in using our products and services
  • Be a Kraken advocate in promoting our full product suite and companyโ€™s values to new and existing our clients

Who You Are

  • You have experience managing a diverse portfolio of clients, ideally in the financial industry where you have proven to be a pro in client retention
  • Experience handling high net worth clients and engaging with business partners at all levels of an organisation
  • Exposure to crypto trading systems where you have learned advanced trading features such as margin trading, OTC, etcโ€ฆ
  • Passion about the cryptocurrency world and most importantly a learning attitude about new crypto-industry trends
  • Fluent at a native speaker level of both English and German
  • Based in German speaking Countries and ideally you are already part of the local crypto community
  • Believe wholeheartedly in the crypto, cypherpunk, libertarian values of Kraken described in our Tentaclements document

Do you want to raise the bar in the crypto-industry with us as our new Associate Account Manager? Apply now! We will be in touch with you as soon as possible.

Location Tagging: #EU #Germany #Austria #Switzerland

Weโ€™re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer we donโ€™t tolerate discrimination or harassment of any kind. Whether thatโ€™s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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