Customer Service - International Market

TASA Solutions



About the job

Job Summary

The โ€œCustomer Experience Representativeโ€( CER ) is a pivotal role as they will be in charge to service customers of a leading cryptocurrency exchange company who operates the worlds biggest bitcoin exchange and altcoin crypto exchange. (CER) will be responsible by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer inquiries to ensure customer satisfaction.


Responsibilities

  • Resolve customer complaints or feedbacks via phone, email, chat support, or social media
  • Greet customers warmly and ascertain problem or reason for calling
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution


Requirements

  • Minimum of one (1) years experience in Customer Service/Retail from banking or finance industries.
  • Bachelor degree or above i.e. fresh graduates accepted, provided they have Accounting / Finance / Banking education
  • Candidates must be able to communicate fluently in English (non-local native English accent)
  • Ability to multitask, flexible to work on rotational shifts, prioritize and manage time effectively
  • Ability to converse with an American / British accent


Benefits

  • EPF / SOCSO
  • Annual Leave
  • Medical Leave
  • Parking allowances
  • Work from home
  • Training Provided


Job Type: Full-time


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