Customer Support Representative


About the job

CoinPoker is a leading poker site based on cryptocurrency and blockchain technology. Having entered the market in 2017, we are in an exciting phase of growth. As a result, we have CSR positions open within our customer support team. These positions are fully remote, report to the Customer Support Manager and are open for immediate hire.


  • Provision of high-quality customer service across CoinPoker.
  • Efficient responses to customer query through email tickets (Live Agent).
  • Monitoring and responding to general questions on our community platforms (Telegram).
  • Use of our website, internal documentation and customer database to assist our players.
  • Supporting our players with deposits and withdrawals.
  • Dealing with gameplay queries.
  • Assisting with account security and promotions.
  • Helping with account registrations.
  • Additional duties and projects as per the team priorities.

Required Qualifications:

  • Proficient in spoken and written English. (Additional languages are advantageous - notably French, Spanish and Russian).
  • Experience with or knowledge of the online poker/betting industry.
  • Excellent organisation and communication skills.
  • Computer aptitude. (Basic to intermediate knowledge of MS Office products).
  • The ability to work with a team, demonstrating flexibility, support, adaptability and proactivity.

Additional Qualifications:

  • Basic knowledge and experience with cryptocurrency is an advantage.
  • Email communication skills.
  • Experience with community/social media platforms.


  • Fully remote. (One-off remote worker allowance to be paid after start date).
  • Career development with a 1:1 focus.
  • Flexible work hours and competitive compensation as agreed with the candidate during the hiring process. (Based on experience and location).
  • The ability to work with a growing team, talented and passionate about poker.
  • Opportunities to develop into other areas of the business.

Apply now
Apply now

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