NFT Operations Lead

Binance



About the job

Binance is the global blockchain company behind the worldโ€™s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.


Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


Responsibilities


  • Deliver above and beyond operational excellence on NFT related projects, in line with the Business Development team and Product team to identify opportunities in user growth.
  • Act as the voice of the user, collecting relevant user feedback, providing scaled support to resolve their issues and identify user trends.
  • Drive onsite user growth funnel from acquisition, retention and conversion, identifying key bottleneck.
  • Design operation strategy and execute to the last mile.
  • Working closely with Community Manager in organizing online and offline events and meet-ups and ensure the smooth operation of our online communities.
  • Understand the dynamics of the industry, guide and enhance the user readership and following rate through content planning and other means.


Requirements


  • 8+ years of experience in user operations, operation management, community management, e-commerce background is desirable.
  • Knowledge of user acquisition, lifecycle management and gamification is desirable.
  • User insight and modelling skills with strong business acumen.
  • Familiarity with popular social media platforms - Telegram, Reddit etc.
  • Strong understanding of cryptocurrency/blockchain-related terminologies and trends and a strong interest in NFT.
  • Comfortable to work flexible hours to interact with the NFT community.
  • Strong sense of responsibility, logical mindset, self-motivated, and values strong teamwork.


Working at Binance


  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire


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