Tech Support Engineer

Binance



About the job

Binance is the global blockchain company behind the worldโ€™s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.


Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


Responsibilities


  • Help monitor/support the critical quant systems, and perform independent analysis to solve the problems.
  • Strong collaboration, communication and interaction with all stakeholders including customers, product, developer and QA team.
  • Work closely with product and developer teams across regions, participate and follow up in iteration, release and roadmap planning timely.
  • Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
  • High responsibility in continuous improvement in service quality and efficiency.
  • Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes.


Requirements


  • 2-8+ years of experience in similar roles, e.g. Technical Support Engineer, SL3 Engineer, Application Owner, etc.
  • Bachelor/Master degree in Computer Science, Math or related scientific disciplines.
  • 2+ years database experience (Oracle, MySQL).
  • 2+ years Web and Service related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix.
  • Must have strong capabilities to identify, analyze and resolve problems logically and systematically.
  • Can analyze production issues based on logging, DB table and codebase.
  • Understanding of software development methodologies and coding standards.
  • Experience with software application debugging and troubleshooting.
  • Familiar with technical support processes and escalation management.
  • Background in Financial industry is a plus.
  • Having experience in trading systems is a plus.
  • Understanding Execution Algos (e.g. TWAP, VWAP) is a plus.


Working at Binance


  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire


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