Technical Support Specialist (API support)

Binance



About the job

Binance is the global blockchain company behind the worldโ€™s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.


Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


Responsibilities


  • Manage and provide support for backend applications including API integration to our platforms
  • Configure and troubleshoot issues received from users via our Zendesk ticketing system
  • Escalate issues based on comprehensive reporting of oneโ€™s work, and analyze the business requirements and feedback from others to create and maintain documentation
  • Coordinate with local team members to provide technical support, maintenance and resolution of issues


Requirements


  • Fluent ability in English
  • Some programming background is a big plus
  • Bachelorโ€™s degree or higher in a technical field (Computer Science a big plus)
  • Knowledgeable in hardware and software applications, installation, configuration, and maintenance of the data warehouse; and operating systems such as Windows/Linux/iOS
  • Prior exposure to data warehouse, prior experience working in IT Services or B2B after-sale service
  • Strong logical and analytical mindset with a high sense of responsibility and teamwork is a must
  • Able to work under pressure and solve problems independently whilst holding strong communication skills


Working at Binance


  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire


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