VIP CS Specialist

Binance



About the job

Binance is the global blockchain company behind the worldโ€™s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.


Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


Responsibilities


  • Handle high amounts of chats and voice calls from VIP customers.
  • Identify and evaluate customersโ€™ needs to deliver satisfaction.
  • Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
  • Provide service excellence so as to develop and maintain VIP customer loyalty.
  • Analyze and report product malfunctions.
  • Gather userโ€™s feedback and suggestions and share with relevant business units/departments.
  • Handle any other ad hoc tasks assigned by supervisor.


Requirements


  • Minimum of 1+ yearsโ€™ experience in customer service, preferably in finance industry or e-commerce.
  • Excellent listening, speaking, reading, writing skills, excellent verbal and written communication skills in Chinese & English.
  • Ability to work under pressure in a fast-paced environment.
  • Proficient user of office systems, both customer service specific and windows package.
  • Confident, articulate, multi-tasking, hardworking and passionate.
  • Ability to exceed customer expectations.


Working at Binance


  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire


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