Wallet Operations - Customer Service Specialist

Binance



About the job

Binance is the global blockchain company behind the worldโ€™s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.


Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


Responsibilities:


  • Handle customer enquiries that are directed to wallet operations
  • Escalate issues promptly and liaise with various internal stakeholders to bring them to resolution
  • Actively drive initiatives to improve existing workflow, collaboration between teams and customer experience
  • Monitor operation alerts and resolve issues related to daily wallet operation


Requirements:


  • Experience working for crypto exchange in similar capacity
  • As a team, able to work in shift and provide coverage for customer service function and alert management
  • Excellent customer service and communication skills
  • Ability to work in both a team environment and autonomously
  • Demonstrate high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
  • Strong passion to provide support to customers


Working at Binance


  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire


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