Weekend Systems Support Specialist - FX & Crypto Exchanges - remote

ShiftMarkets



About the job


Duties

โ— Being the primary point of contact for clients:

o Responding promptly to all inquiries & issues across multiple business lines through approved communication channels

o Following up through resolution.

โ— Troubleshooting and resolving or escalating issues involving:

o Price streaming and service outages

o Order executions, liquidity, and trade calculations

o Deposits and withdrawals

o Trading platforms usage; including user signups/logins, KYC submissions, and placing/canceling orders/trades.

โ— Helping clients and Shiftโ€™s internal teams setup and configure FX & crypto exchanges, and related technology stacks. This will include:

o Adjusting pricing spread markups

o Trading commissions

o Margin-related settings

o Order execution routing and rules.

Requirements

โ— Fluency in written and spoken English, with the ability to communicate effectively with clients who have limited proficiency in English.

โ— Solid understanding of general trading knowledge; including buying/selling prices, types of orders, margin, leverage.

โ— Familiarity with office, communication, and CRM tools (Excel, Skype, Slack, Zoho, etc.)

โ— Knowledge of FX brokerage and crypto exchange operations is a plus

โ— Knowledge of MT4, MT5, or other FX and crypto trading platforms is a plus

Qualifications

โ— Qualified candidates are able to work 41 hours per week on the following weekly schedule: Wednesdays through Saturdays from 5:00am to 1:00pm and Sundays from 4:00am to 1:00pm (Philippine time)

โ— Experience in FX, CFDs, Equities, and cryptocurrencies markets is strongly preferred

โ— Bachelorโ€™s degree

  • This is a remote-based position requiring 41 hours of work and includes weekends. Salary depends on experience.
  • ๏ปฟSalary is $700-900USD / month

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