Responsible Gambling Manager

Easygo Gaming



About the job

About Us:

Easygo is a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space building well-designed casino games, crypto platforms, and sportsbooks. The products we build are used by millions of people around the world and you'll see their logos on an EPL team, the UFC, advocated by e-gamers and in a number of other sporting places.


The last 2 years have been huge for us, we have grown from 20 to 125+ team members. Whilst the products that we build are global, the majority of the team sits in Melbourne at our Australian headquarters in the heart of the CBD where we have 2 amazing offices in the same building with all the bells and whistles you could ever want including an in-house barista, pool, and table tennis tables, PS5 and Nintendo Switches, a meditation room, help yourself drinks fridge and snack wall, catered breakfast daily, weekly massages and a pub lunch.



What you will do

We are looking for a talented individual who is enthusiastic and has a keen interest in Safer Gambling, Anti Money Laundering, and compliance within the gambling space. You will be responsible for the monitoring of various safer gambling processes and procedures ensuring compliance with RG laws and regulations, including various state and national legislation.



You will review/amend manuals, training, the RG Matrix, policies and existing procedures, as related to Safer Gambling and compliance in all regulated markets. The role will also focus on technology solutions, ensuring preventative and reactive case management is in place.



Who we are looking for:

This opportunity would ideally suit an individual who ideally has prior experience working in a regulated environment looking to develop within a business area that is expanding, who has a solid understanding of the social responsibility requirements and who can slot in and handle sensitive situations in a confident manner. You will need to be a strong leader and role model to your team and the wider business

You will be passionate about changing behaviours and culture through learning. You will have an interest in the gambling industry and a commitment to making it safer. You will be an excellent oral and written communicator, able to express complex language in simple terms. You will be committed to protecting those at risk of problem gambling.



Main Duties and Responsibilities:
  • Create, implement and manage RG policies and procedures ensuring compliance with relevant jurisdictions
  • Provide training and support in RG processes and procedures for relevant business areas
  • Monitor players through the various reporting tools and risk assessing RG flags and alerts, including changes in player activity
  • Process RG complaints and manage the interaction and resolution process
  • Proactively assess player data and activity to identify player safety, affordability triggers and RG
  • Regularly assess and refine our evaluation and monitoring programme to ensure safer gambling

Requirements:

You're perfect for this role if
  • At least 2 years of experience in a similar role within the igaming industry
  • Understanding the responsible gambling regulatory requirements of various jurisdictions (understanding of Ontario regulation would be a huge plus)
  • Proficiency with customer communication systems
It would be a bonus if you also had (Desirable skills):
  • Cryptocurrency knowledge would be advantageous
  • Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom
  • Australian work rights are preferred.

Benefits:

  • Flexible working hours
  • Quarterly team socials, as well as lots of adhoc get-togethers, and things for you to get involved in (if you want).
  • $750 to spend on any upskilling/training course that you would like per annum
  • Optional flu shots for the entire office and paid time off to get your covid vaccines.
  • Breakfast catering every day, an in-house barista, snack wall and full stocked drink fridges to help yourself
  • Friday pub lunch & happy hour at 4 PM
  • Massage Wednesdays, we get a professional in to do these!
  • Pool & Table Tennis Table, 2 Games rooms with PS5 & Switch, Dart Boards, board games
  • Mindfulness room that can be used for prayer/meditation
  • Company retreats every year
  • 1 paid volunteer day per year
  • And we have many many more initiatives that we will be rolling out over the next 12 months.


"We are a 2022 Circle Back Initiative Employer - we commit to respond to every applicant"

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.



Apply now
Apply now

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