Salesforce CPQ Specialist

Chainalysis Inc.

About the job

The global financial ecosystem is changing. Revolutionary blockchain technology has unlocked the potential for people around the world to have more equal access to wealth and information. This transformation has begun with the mass global adoption of cryptocurrencies but like all new financial systems, it needs greater trust to realize its full potential and remain safe from bad actors. Thatโ€™s where we come in. The Chainalysis blockchain data platform enables businesses, governments, and banks to solve the worldโ€™s most high-profile criminal cases, paving the way for an economy built on blockchains.

The Business Systems Team at Chainalysis works collaboratively across Chainalysis to develop and drive strategy around our marketing, sales, and business systems as we scale our Go-to-market and customer-facing operations through hypergrowth.

Weโ€™re looking for a CPQ Lead to help define and configure our quote-to-cash for scale. The ideal addition to our team knows what great looks like, but is also flexible, resourceful, and collaborative to figure out both the right long term strategy and next steps for the near term. Youโ€™ll partner closely with our pricing team and other partners across our Revenue, Finance and Enablement teams to define the right configuration and user experience across all of our products. Salesforce is the center of our tech stack and is the backbone that helps our organization run effectively. The configuration you build will help us to track ACV/ ARR, forecast, and allow Account Executives to seamlessly close a deal.

In one year youโ€™ll know you were successful if youโ€ฆ

  • Youโ€™ve established yourself as the subject matter expert in our product configuration and have a good assessment of the best way to implement new products, features, pricing, and approvals.
  • Youโ€™ve identified business risks, inefficiencies, issues, and opportunities related to Salesforce CPQ and designed solutions to address them.
  • Youโ€™ve translated Quote-to-Cash requirements into scalable solutions and worked to implement them.
  • Youโ€™ve helped your peers and guided users on advanced CPQ functionality.
  • Youโ€™re able to troubleshoot production issues and coordinate with respective teams to resolve operational issues and challenges.
  • Youโ€™ve familiarized yourself with downstream financial systems such as NetSuite.
  • Youโ€™ve built a strong understanding of our B2B subscription model and the business processes surrounding amendments, renewals, entitlements, products and discounting.
  • Youโ€™ve built a scalable process to maintain system security and integrity, with regard to all user information including updates, adding/ removing licenses, reassigning profile information, designing, creating and maintaining roles and hierarchies, and monitoring usage/storage.

A Background Like This Helps

  • You have 5+ years of Salesforce administration experience with at least 3 years of Salesforce CPQ experience including the understanding of the following topics/ processes: products, pricing, discounting, quoting processes, booking, sales compensation, billing, amendments, and renewals.
  • Proven ability to translate ambiguous business and product requests into requirements.
  • Experience driving business engagement with Pricing, Revenue Operations, and Finance teams to translate business requirements into solutions that reinforce standard methodologies within Salesforce and CPQ.
  • Advanced knowledge of CPQ features/objects/definitions including price rules, product rules, summary variables, QLE configuration, discount matrix, tiered discounting, approvals, etc.
  • Demonstrated experience leading technical projects through requirement gathering, solution design, implementation and hypercare.
  • Knowledge and experience with a SaaS company and understand the complexity of ARR, renewals, and amendments.
  • You have an in-depth understanding of the capabilities and constraints of CPQ & Salesforce architecture coupled with a good understanding around the business processes (Sales, Marketing, Customer Success, etc.).
  • You have a passion for building scalable solutions on the Salesforce platform.
  • Familiarity with DocuSign, NetSuite or iPaas tools such as Workato, a plus.

The base salary range for this role is $113,300 to $141,600 on a national basis and may be higher or lower depending on the location of the role. Base salary is just one part of our total rewards package which additionally includes equity, performance bonus or commissions for eligible roles, and competitive benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, relevant work experience, skillset, internal equity, and other factors, consistent with applicable law.

At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency. We take care of our people with great benefits, professional development opportunities, and fun.

You belong here.

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways weโ€™re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Womenโ€™s Day, Juneteenth, Harvey Milk Day, and International Migrantโ€™s Day, and a commitment to continue revisiting and reevaluating our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. Additionally, if you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We canโ€™t wait to meet you.

Applying from the EU? Please review our Candidate GDPR Notice.

By submitting this application, I consent to and authorize Chainalysis to contact my former employers, and any and all other persons and organizations for information bearing upon my qualifications for employment. I further authorize the listed employers, schools and personal references to give Chainalysis (without further notice to me) any and all information about my previous employment and education, along with other pertinent information they may have, and hereby waive any actions which I may have against either party(ies) for providing a reference. I understand any future employment will be contingent on the Company receiving satisfactory employment references.

Chainalysis COVID-19 Policy - USA

All employees are required to have or obtain a COVID-19 vaccination as a condition of employment at Chainalysis, unless an exemption has been approved. All employees shall be required to report their vaccine status. All new employees shall be required to provide proof of their vaccination status prior to the start of their employment.

Chainalysis COVID-19 Policy - EMEA

As an employer, Chainalysis is obliged to ensure a healthy and safe working environment. This means that we must try to prevent the coronavirus from spreading inside the workplace and all employees are obliged to follow the local regulations issued by the relevant health authorities.
  • To help support a safe work environment, we encourage all employees in EMEA to get fully vaccinated against COVID-19.
  • Employees will not be required to attend an event or in-person customer meeting.
  • Employees in the EU and the UK are allowed to travel internationally for internal meetings to any country deemed โ€œgreen or amberโ€ by the EU and the UK authorities. All attendees for Chainalysis in-person events or meetings will be required to adhere to the following guidelines:
    • International travel will only be permitted if you receive approval from both your manager and Executive Leader
    • You must familiarize yourself and comply with any screening/safety protocols imposed by the entity/individual hosting the in-person meeting or event
    • You must comply with any and all safety guidelines and travel restrictions established by applicable law
    • If you are in close or proximate contact with others at the event/customer site and test positive for COVID-19, you must immediately notify the People Team and avoid contact with others for 10 days

Chainalysis COVID-19 Policy - APAC

With circumstances changing on a regular basis and parts of our APAC team going in and out of mandatory lockdown, APAC will continue to follow country legislation and guidelines.

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