(Senior) UX Researcher

OKX



About the job

About OKX:

At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the worldโ€™s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX vision is a world of financial access backed by blockchain and the power of decentralized finance. We invest in our people as much as we invest in technology. We are united by our engaging culture, here we win as a team, embrace changes, and do the right thing. We are committed to creating a friendly, rewarding and diverse environment for OKers. It doesnโ€™t matter where you come from, here everyone feels valued, respected and has the same opportunities to develop and thrive - we want to bring out the best in you.


What we offer:

  • A chance to work at world leading blockchain company
  • Team with experts from Alipay/Tencent/Facebook/JP Morgan/Nomura Securities/Credit Suisse
  • Join a growing exchange with USD 10 billion level daily trading volume, serving more than 10 million customers globally
  • Very competitive remuneration package


What the day to day looks like:

  • Identify research opportunities with product managers, product designers, content designers, and/or data analysts
  • Generate research roadmaps and secure consensus from stakeholders on scope and deliverable timelines
  • Lead and execute a variety of qualitative and quantitative research projects from planning to facilitation to reporting
  • Communicate research insights in credible ways to help teams understand the needs of our users


Ideal candidate must have:

  • Bachelor's degree with at least 5 years of experience leading research studies: planning, recruiting, executing, analyzing, and activating. We expect to hear examples of how your research influenced product and design team decision-making
  • Solid understanding of primary qualitative and quantitative research methodologies such as usability tests, interviews, surveys, card sorting, tree testing, and know when these are best used. Additionally, you combine these with data sources like product data and support tickets to understand user needs holistically.
  • Excellent communication and facilitation skills, including educating the team about user research
  • Strong problem-solving skills and ability to work autonomously in a fast-paced work environment
  • Ability to write in professional English. Mandarin is a plus but not mandatory
  • Candidates with more experience will be considered as Senior UX Researcher


Nice to have

  • Experience working with product teams (PM, Design and more)
  • Knowledge and interest in the blockchain and fintech industry

Apply now
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