Service Desk Engineer

Copper.co



About the job

Be a part of who we are

Copper is a market-leading infrastructure provider for institutional investors in the exciting and fast-evolving realm of digital assets. Copperโ€™s industry-standard solution for custody, settlement and trading is used by some of the largest and most reputable firms, funds and foundations in the blockchain and cryptocurrency space. We are headquartered in London, UK and backed by leading VC investors such as Dawn Capital, Target Global and LocalGlobe, as well as some of the most prominent names in the financial services industry. We have recently closed our Series B funding round to support our ambitious growth plans.


Our Engineering team has remained at the forefront of blockchain technology, setting standards for the cryptocurrency infrastructure globally since the firmโ€™s inception in 2018. We are now looking to expand the team with a number of exceptional individuals who will help us further accelerate the crypto ecosystemโ€™s coming of age.

About the Role

Having recently secured Series B funding, Copper is expanding its Information Technology function to accommodate the rapid growth the business is currently undergoing. This is an exciting opportunity to join a rapidly growing team, working at the heart of transformation in financial services


The role reports directly to the Head of Information Technology but with a close working relationship with Systems Administrators, the Information Security Architect and Chief Information Security Officer.


With Copper being a relatively new company, there is an opportunity to create some good foundations and provide input to shape the day-to-day operational tasks for the role.


This is an ideal opportunity for someone that wants to progress their career in Information Technology.


Job Brief

As a Service Desk Engineer, you will be the frontline for the Information Technology team. Responding to requests and providing general assistance within the office for anything IT related.

Tasks will include


  • Provide internal users with hardware and software support
  • Provide advice and basic training to users
  • Carry out pro-active monitor of internal systems
  • Ticket triage and escalation
  • User on-boarding / off-Boarding


This role is customer-focused, so people skills are just as valued as technical and a successful candidate will need to remain calm under pressure, be grounded, determined and resourceful.

Desired Skills

  • Experience in a Service Desk environment
  • Maintain Asset Management
  • Microsoft 365 / Azure (Basic knowledge)
  • Azure Active Directory
  • Exchange Online
  • Endpoint Manager / Intune
  • SharePoint
  • Teams / Skype for Business
  • Windows 10 troubleshooting
  • Apple Mac troubleshooting
  • Basic network skills
  • Basic PowerShell
  • Strong organisation and interpersonal skills

Apply now
Apply now

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