Specialist Risk Operation


In this role, you will be expected to:

  • Complete comprehensive investigation using various tools and be accountable for all information researched and contained in each case file.
  • Ensure confidentiality of all information collected during investigation.
  • Review customer transactions to identify fraudulent activities such as account take over, friendly fraud, identity theft and similar acts/risks.
  • Contact customer via phone and/or email to validate the transactions activities and account information.
  • Resolve customer issues within the scope of existing service level agreements.
  • Investigate chargebacks / fraud claims and provide analysis on loss trends. Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.
  • Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk; and prepare a comprehensive investigation report for all cases.
  • Recommend anti-fraud processes for changing transaction patterns and trends.
  • Generate suspicious activity reports and risk management reports for Managers

On the first day, weโ€™ll expect you to have:

  • 2 - 4 years of relevant fraud investigation experience;
  • Fraud detection/risk management experience in the banking or fintech space;
  • Strong ability to find fraud patterns, trends, and possess critical thinking skills;
  • Experience with different payment methods and platforms;
  • Ability to learn new technology tools quickly;
  • Previous customer service experience is a plus; and
  • Flexibility to run 24/7 shift rotation.

Our ideal candidate will also have:

  • Crypto/Blockchain investigation experience;
  • Training on blockchain analytic tools, such as Elliptic; and
  • Bachelorโ€™s Degree

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