Technical Customer Success Manager

FTX



About the job

FTX US is a US-regulated cryptocurrency exchange, built from the ground up. Its mission is for FTX US to grow the digital currency ecosystem, to offer US and international traders a platform that inspires their loyalty, and to become the market leading US regulated cryptocurrency exchange by volume within the next two years. We are looking for talented individuals to join our fast paced team to help us on this mission!


We are looking for a Technical CSM to help us develop mutually beneficial working relationships with partners of all sizes. In this role you will understand our architecture and integration components to proposed solutions for third party partners, advocate for customer needs, own the customer's problems through effective diagnosis, resolution or implementation of new investigation tools to increase productivity for customer issues and troubleshoot complex technical issues.


What we're looking for:

  • Minimum 3 years of Customer Success/Client facing experience
  • Experience working in python 2+ years
  • Experience with technical documentation writing
  • Ability to travel to our offices up to 50%
  • Basic financial acumen (crypto experience is a plus but not required)
  • Capable of managing multiple projects and clients simultaneously
  • Communicator with good executive presence, able to communicate technical and non-technical
  • Bachelorโ€™s degree or equivalent





FTX US is an equal opportunity employer.


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