User Operation Expert (Thailand/HK/Singapore)

KuCoin Exchange

About the job

User Operation Expert (Thailand/HK/Singapore)

About the job

KuCoin is leveraging cutting-edge technologies to create services that improve accessibility to the blockchain revolution. As an exchange for, by, and of the people, KuCoin is developing a community where everyone can benefit from growth and have their opinions heard.

As we continue to expand our product suite and global presence, we are looking for a motivated and professional individual to be the User Operation Expert

driving our fiat payment solutions and crypto merchant business globally. This is an opportunity to contribute to the long-term growth potential of KuCoinโ€™s exchange business and to develop the business cases for emerging exchange products. Your work will be visible to management as you will drive a key market in a fast-growing business vertical.

Job Description:

  • Improve the user system, develop core and active users, improve user activity and stickiness, and be familiar with user basic information, portraits, tags, and user data;
  • Regularly track, analyze and summarize user operation data, conduct data mining, effectively analyze user needs, establish operation and maintenance strategies and targeting activities for users with different attributes, and be responsible for implementation and acceptance;
  • Familiar with product expertise and able to provide dedicated and timely support to our core customers through different communication channels.
  • Establish contacts with key account managers or other teams to assist with customer support issues and process optimization;
  • Complete other tasks as required by team leader

Job Qualifications

. Minimum 5 years experience in user operation and crypto business.

. In-depth understanding and relevant experience in the cryptocurrency and blockchain industry, including strong grasp of trends, themes, tokenomics etc.

. Demonstrable passion for cryptocurrency and blockchain.

. Strong written and analytical skills for deal analysis and internal reporting.

. Actively understand market changes, collect information on competing products, put forward corresponding market strategies and optimization suggestions, and have their own opinions on user maintenance and retention;

. Excellent problem-solving and analytical skills to identify process optimization or understand and resolve potential problems

. Proficiency in English.

We offer

- Wide scope of work during KuCoinโ€™s expansion in the above regions

- Breadth of opportunities in one of the fastest-growing industries spanning finance, tech, crypto, web3, and the metaverse

- Opportunities to involved in the most innovative crypto-payment related product development.

- Opportunities to develop the high-graded social network

- Clear development roadmap with business incorporation & development budget

- Result Driven, Competitive package, and other incentives

**Note: Please provide a short video of introduction and the CV need to be in English.

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